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Our secure checkout service is provided by Sage Pay Europe Limited, who use a 128 bit Thawte Secure Socket Layer to ensure secure transmission of your information.

Return Items

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be made within a reasonable time (7 days) and in original, undamaged packaging.

If we find that the product has not been returned us in fully resalable condition, we reserve the right to refuse a refund on the item.

If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

Products we are unable to refund or exchange

We are unable to offer a refund or exchange on any specially ordered or customised products. We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.

Cancellation of Orders

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by phoning us on 01233 861493.